Frequently Asked Questions
Effective Date: July 1, 2026
Below are answers to the questions we receive most often about our products, ordering process, shipping, and company policies. If you don’t find the information you’re looking for, please contact our support team.
Who can purchase from True Form Peptides?
Our products are intended for qualified researchers, laboratories, educational institutions, and other professionals conducting legitimate laboratory research. Customers must be at least 21 years of age to place an order.
What are your products intended for?
All products offered by True Form Peptides are sold exclusively for laboratory research purposes. They are not intended for human consumption, veterinary use, or for diagnosing, treating, curing, or preventing any disease.
Are your products FDA approved?
No. Our research products have not been evaluated or approved by the U.S. Food and Drug Administration (FDA) for human or veterinary use.
Do you provide dosing or reconstitution instructions?
No. Because our products are sold exclusively for laboratory research, we do not provide dosing recommendations, reconstitution instructions, administration guidance, or advice regarding experimental protocols.
When will my order ship?
Orders are generally processed within 1–2 business days after payment has been received. During promotions or periods of high order volume, processing times may be slightly longer.
How long does shipping take?
Transit times depend on your location and selected shipping method. Ground shipments generally arrive within 1–5 business days, with deliveries to the East Coast typically taking longer than shipments within the western United States.
Do you ship internationally?
At this time, we only ship within the United States.
Do you accept returns?
Due to the nature of laboratory research products, all sales are generally considered final once shipped. If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery so we can review the issue.
What is Route Shipping Protection?
Route Shipping Protection is an optional service available during checkout that helps protect eligible orders against loss, theft, or damage during transit.
If Route protection was selected, claims can be submitted directly through the Route Claims Portal. If Route was not added, shipping claims should be submitted directly to the shipping carrier.
How do I contact customer support?
If you have questions regarding an order, shipping, or your account, our support team is happy to help.
Email: [email protected]
Phone: (877) 978-7836
Where can I find your policies?
For additional information, please review our Shipping & Returns Policy, Terms & Conditions, Privacy Policy, and Research Use Disclaimer.