Frequently Asked Questions
Effective Date: February 13, 2026
At True Form Peptides, we believe in full transparency and compliance. Below are answers to the most common questions about our products, policies, and operations.
What are your products used for?
All products sold by True Form Peptides are strictly intended for laboratory in-vitro research purposes only. They are not medicines or drugs and are not to be used for human or animal consumption under any circumstances.
Are your products FDA approved?
No. None of our products have been evaluated or approved by the U.S. Food and Drug Administration (FDA) or any other regulatory body. They are not intended to diagnose, treat, cure, or prevent any disease.
Do you provide instructions for use or dosage?
No. We do not provide reconstitution instructions, dosing information, or application guidance. All products must be handled by qualified laboratory professionals who have the appropriate expertise.
Do you accept returns?
No. All sales are final due to the sensitive nature of our research products. Please review our Refund & Return Policy for full details.
How do you ship orders?
Orders are processed once payment has cleared. We ship using USPS Priority Mail or UPS services. In some cases, we may upgrade to a faster method at no additional cost. A tracking number will be provided via email once your order has shipped. Please see our Shipping Policy for more information.
What is Route Shipping Protection?
Route Shipping Protection is an optional coverage add-on available at checkout. It provides protection in the event your package is lost, stolen, or damaged during transit.
We offer Route to provide additional peace of mind and ensure customers are protected while their order is in transit.
What should I do if my package is lost, stolen, or damaged in transit?
If you added Route Shipping Protection at checkout, please file a claim directly with the Route team here. Route handles claims related to in-transit issues and will review and resolve them according to their protection policy.
If Route protection was not added to your order, please contact the shipping carrier directly using your tracking number.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect (not related to in-transit carrier loss), please notify us within 48 hours of delivery. Include your order number, description of the issue, and photos of the packaging and product. Once verified, we will issue a replacement or resolution at our discretion.
Do you ship internationally?
At this time, we only ship orders within the United States. We do not ship internationally.
How can I contact you?
You can reach us by email at [email protected] or by phone at (877) 978-7836. Our business address is 30 N Gould St Ste N, Sheridan, WY 82801. Please also see our Contact page for more details.